Soft skills

Quiz: Words apart – UK v US English

Even in an increasingly globalised world, words for common objects still diverge. See how much you know about British and American differences with this short quiz.

Tips on giving an effective training session

Whether you are leading an induction session or training colleagues on a new process or system, both you and your audience want to be assured time invested in training will be well spent.

How to cope with on-the-job annoyances

Dealing with a co-worker who is too loud or an office that is too cold are common obstacles facing workers. Taking steps to defuse potentially troublesome conflicts can help offices run more smoothly.

How to use humour at work

Humour in the workplace is a double-edged sword. It can have significant benefits, but it can also cause dysfunction. Appropriate fun follows these five guidelines.