Lean Management Techniques

Lean Management Techniques

This tool provides ways to help organisations identify and reduce waste in their processes and procedures and ultimately enhance the value of the organisation.

Audit Committee Toolkit

Audit Committee Toolkit

The creation of an effective audit committee is an important way to enhance organisational governance and oversight.

CGMA Competency Framework

CGMA Competency Framework 2014 edition

The CGMA Competency Framework is designed to help management accountants and their employers understand the knowledge requirements and assess the skills needed for both current and desired roles.



Benchmarking is the 'establishment, through data gathering, of targets and comparators that permit relative levels of performance (and particularly areas of underperformance) to be identified.

customer relationship manangement

Customer Relationship Management (CRM)

Customer relationship management is a culture, possibly supported by appropriate information systems, where an entity emphasises the interface between itself and its customers.