As value is increasingly driven by intangible factors, trust in business amongst stakeholders throughout society becomes paramount in determining an organisation's reputation and commercial success.
Managing the Trust P&L is a toolkit designed to help board members manage trust over the long term by viewing their business model through the Lens of Trust. It explains why trust is important and introduces key Principles of Trust, shows how boards and senior executives can integrate the trust conversation into their organisation's value drivers, and provides a series of KPIs to measure and build trust in an effective way to support long-term success.
In this way, it helps boards to fulfil their roles as guardians of the business, and to embed trust considerations into business operations to support long-term value generation.
Listen to Gillian Lees, Senior Director, Governance & Risk Research – Management Accounting, discuss Trust in Business in this podcast.