In his role as Cost Transformation Director at BT, Andy Wells led a programme to return call centre jobs back to the UK. The initiative has led to huge financial savings and improved service levels while delivering valuable career progression opportunities for a new generation of employees in India as well as the UK.
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CGMA® Case study cost transformation
Dec 25, 2022 · 179.8 KB Download
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Download the CASE STUDY COST TRANSFORMATION
File name: cost-transformation-model-bt-case-study.pdf
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