This case study shows how insurance and financial services company MassMutual has better aligned its strategy, planning and risk processes for improved governance and performance.
To achieve this it developed and operationalised its strategic planning framework, which is detailed in this practical guide.
Although no corporation with over 10,000 world-wide employees can effectively deploy a strategic planning process where all voices are heard, MassMutual’s framework supports a culture of knowledge sharing, transparency and communication to help the organisation to become