How to clear your browser’s cache, history, and cookies
In order to speed up loading times, most web pages use your browser’s cache to store a copy of the text, images, and other media from that site on your computer’s hard drive. This significantly speeds up loading times on your next visit to that web page, since your computer doesn’t have to download the content from the internet all over again.
However, saving information in the cache this way can sometimes prevent you from seeing the most up-to-date version of a web page, and can cause the page to load improperly or not load at all. Errors caused by information stored in your browser’s cache can usually be resolved by clearing your browser.
Please use these instructions to clear your cache on all the major browsers. In order for the changes to take effect, it is best to close your browser window after successfully clearing your cache, and then return to the web page again in a new window:
1. With your Chrome window/app open, click the icon in the top right that looks like three dots stacked on top of each other vertically. This is the More menu.
2. Click More tools > Clear browsing data.
3. At the top, choose a time range. To delete everything, select All time.
4. Check the boxes next to “Cookies and other site data” and “Cached images and files”.
5. Click Clear data.
1. With your Firefox window/app open, click the icon in the top right that looks like three horizontal lines stacked on top of each other vertically. This is the Menu button.
2. Click on Library > History > Clear recent history.
3. Set the “Time range to clear” dropdown to Everything.
4. Check the boxes next to the items you want to clear from your cache. If you do not see a list of checkboxes, click the arrow next to “Details” to expand this list. The items you will likely need to clear are “Cookies” and “Cache”, so check at least those two boxes.
5. Click Clear Now.
1. With your Microsoft Edge window/app open, click the icon in the top right that looks like three horizontal dots. This is the Menu button.
2. Click on Settings.
3. Click on Choose what to clear under “Clear browsing data”.
4. Check the boxes next to “Cookies and saved website data” and “Cached data and files”.
5. Click Clear.
Microsoft Internet Explorer
Internet Explorer 10 & 11+:
1. With your Internet Explorer window/app open, click the icon in the top right that looks like a gear. This is the Tools button.
2. Click Safety > Delete browsing history.
3. Click the checkboxes next to “Temporary Internet files and website files” and “Cookies and website data”.
4. Click Delete.
For earlier versions of Internet Explorer, please refer to the instructions found here from Microsoft Support.
1. With your Safari window/app open, click Safari > Clear History.
2. Choose how far back you want your browsing history cleared (choosing All time is the best option if you’re not sure how far back to go).