Who can you trust? Breaking the spell, how to build trust today


In honour of CIMA past president Anthony Howitt, a lecture took place on Wednesday, June 3rd 2015 on the topic of trust in organisations today.

The keynote was given by Robert Phillips, co-founder of Jericho Chambers. Robert believes that powerful forces are radically changing the nature of trust: what needs to be done by whom to build and secure it; and what this means for leaders and organisations.

He challenged attendees not to 'wave the magic wand of trust', but instead set out how businesses and other organisations can practically engage with citizens and consumers to build communities of reciprocal vulnerability, shared purpose and authentic behaviour which are the new preconditions of trust.

Speakers included:
  • PwC partner Charles Bowman.
  • Chief Executive and Registrar of the General Optical Council, Samantha Peters.
  • Barry Melancon, President and CEO of the AICPA.