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Seven ways to make a strong first impression in job interviews 

Seven ways to make a strong first impression in job interviews 

By Neil Amato 
September 26 2012

Making a strong first impression really does matter in job interviews.

A survey by Accountemps, which specialises in global temporary staffing services for accounting professionals, says a majority of interviewers form a positive or negative opinion of job candidates within 10 minutes. Very few human resources managers (10%) wait longer than 20 minutes to make up their mind.

Armed with that knowledge, job seekers should be on alert the moment they get out of their car, press an elevator button or check in at a reception desk.

Josh Warborg, a district president at Accountemps, says interviewers have three main questions they want answered as they sort through candidates: “Can they do the job?”, “Do they want the job?”, and “Can I work with them?”

The question hiring managers learn the answer to first, in the earliest stage of an interview, is the last one. That’s why it’s important for a job-seeker to establish a comfortable back-and-forth with the interviewer.

The meat of the interview should answer whether a candidate can do the job. The end should answer whether a candidate wants the job.

“When people get to the end of the interview, the No. 1 thing they should say is, ‘I’m really interested in this job,’ as long as it’s true,” Warborg said. “They should say that with every ounce of sincerity.”

Nik Pratap, the London-based national director for senior finance at global recruiting firm Hays, says candidates should prepare for different types of interviews from different departments. A finance executive, for instance, might focus on a different skill set than an HR director would.

Job candidates “need to appreciate that any interview with HR or (a financial director) will be different,” he said. “Most finance managers will do a competency-based interview. If the interview is conducted by a recruiting team or HR, (candidates) must also demonstrate that they’ve got a self-development plan, that they’ve thought about their career, and that they have the soft skills needed.”

A recent CGMA report shows that skills valued by chief executives, CFOs and HR directors are often vastly different.

Seven ways to make a good impression

Before the interview begins, job-seekers must make an interpersonal connection with the interviewer, Warborg says. The basics of a firm handshake and a warm, I’m-happy-to-be-here expression set the tone.

Now onward with tips on how preparation can make your initial impression a good one:

  1. Be on time. As one CFO recently said, “If you’re not 10 minutes early, you’re late.” If you’re even a minute or two late, that reflects poorly on you. Get specific directions, especially if you have to navigate an unfamiliar building. Plan to arrive early, but not too early. Bursting into an office at 9:40 for a 10:00 interview shows a lack a concern for your interviewer’s schedule. Instead, get to the site early, use a mirror to check for any grooming emergencies, and rehearse a few of your answers.

  2. Be enthusiastic, but not over the top. It’s important to show genuine interest in the job and in the questions asked, but don’t be three-cups-of-coffee maniacal. Maintain an amiable, even-keel demeanor.

  3. Print copies of your résumé and other materials the night before. If you’ve been given a list of people you’ll be talking to, email materials in advance. It is an easy way to make sure you don’t run out of copies, and it gives your interviewers prep time as well.

  4. Practice, practice, practice. In the days before your interview, go over questions you expect to be asked. Then, out loud, answer those questions. Warborg suggests role-playing with a friend or significant other so that they can provide feedback on your answers. If you’re having trouble with a practice answer, write out or type your responses, then practice those words. Two questions to be sure to practice answering: Why are you interested in this job? Why are you looking to leave your current job?

  5. Don’t eat garlic fries, or a box of chocolate cookies, before the interview. But eat something; you’ll need the energy. No matter what you choose to eat, stopping to check your teeth is probably a good idea. It’ll also help you practice another skill you’ll need to make a good impression: Smiling.

  6. Watch your language. This should go without saying, but apparently some people get excited telling a story, and they might drop a no-no word in there. Bad move, especially before a hiring manager has had time to form an opinion.

  7. Be prepared with your own questions. This will show you’ve done research and that you’re thinking seriously about the job. If an interviewer asks a job candidate, “Do you have any questions?” and the answer is a casual, “Nope, I’m good,” then, no, that’s not good. “If I hear that, I’m pretty close then to saying the interview is over,” Warborg said.

The Accountemps survey data came from phone interviews with 500 HR managers at US companies with 20 or more employees.

Neil Amato ( is a CGMA Magazine senior editor.

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Stuart Howes

I think the "language" issue is entirely subjective.  I have had interviews where the interviewer has been much more casual and dropped in some naughty words, you need to be flexible to match your interviewers style.  If they say the interview is an informal chat, and they seem to mean in, then don't be afraid to be more  informal, make a joke or two with reference to your past experience.

My number 1 tip, over and above everything, is know your CV/Resume inside out.  Know everything you've ever done, and know what are the key things you have done in each role.  Almost every interview will start with the interviewer asking you for a potted history of your career, often with varying timescales (i.e. 20minutes, 5minutes).  Know your CV, know what you are proud of and practice talking confidently from the beginning of your career to the present.

Secondly, really think about the negative and positive aspects of your experience and your CV.  What would you ask the person with this CV, if you were interviewing them.  I know my weak points well, and I know how to minimise their importance, or turn them into positives.

Oh, and one tip I have always used, which is basic common sense. Thank everyone you meet for taking time out of their schedule to see you, when you meet them, and when you leave.  Letting someone know you appreciate their time is appreciated in return.

Nov 9, 2012 5:17 AM
Robert Gordon

The most important tip is to have a practice interview with someone exeprienced who can ask and help hone the answers to the difficult questions in advance. Talking the answers out loud helps the thought process and allows you to develop your response allowing a truthful, coherent and professional response that is yours. Otherwise you can easily give a glib or trite response or even totally clam up. Forewarned is forearmed. And remember an interview is the ONLY time that you know more about the subject than anyone else in the whole world - it is your life and aspirations that is being discussed and you are the one living it so try and enjoy it.

Nov 2, 2012 6:15 AM
SeeKeng Chin

Employees beware!

As much as the employers are looking for a fit so are we emloyees. So employers watch your reputation in the market or you will fail miserably to attract talents. I had come across commercial organization that operates like a occult.

Most of the time I notice interviewers abuse their position like not ever reading the resume prior to an ibterview. I do not think too highly of such person too

I sum it up as anyone can hire anybody or anybody can convince the hirer. It is whether yo9u can retain them or can you be confirmed for the job. Here is a parable

A guy died and went to heaven. Meeting St. Peter who asked him to choose between heaven and hell. He requested to have a visit before makign a decision. A fair request. Zoom he is in heaven. Looks vbery good. Serene with background music. Must be harps. Wow great. Going back St. Peter pushed a button and there he goes to hell.

A door open up. Wow blue skies, green grass, crystal clear water flowing, beautiful people around. Looks so free. This is heaven on earth. He went up and told Peter he decided to join hell after all. Peter said, "No porblem''. Zoom

The door opened up again. To his shcok the picture is a complete disaster. He met the Devil too this time. So he asked this was not like this when I visited a while ago. Satan answered, "Just now I was trying to recruit you."

Morale of the story. Any interviewee can oversell themselves or recruiters can paint a great picture. It is whether can it last.

Sep 30, 2012 6:59 PM

I think all of these are excellent apart from 3 and 6.  If the interviewers haven''t read my resume in advance then they are wasting my time and theirs.  I can understand 6 coming from an HR manager, however I think this is all about personal fit and having a rapport with the hiring manager.  When I interview, I want to meet a real person, not a Stepford wife, language never bothers me, the odd swear word has never stopped me being successful in interviews.  The rest of the list is golden, particularly numbers 1 and 5, I would not want to be stuck in an interview room with someone who had overdosed on garlic - this is down with making sure you shower and wear smart clothing.  My $0.02!

Sep 28, 2012 10:06 PM
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