Innovative human resources departments are adopting ideas from the health-care world to reduce turnover and improve productivity, Keith Fengler, Joseph Fuller, and Scott Olsen report for Strategy+Business. Often, HR helps employees deal with individual life situations, such as an illness in the family. In the emergent model, employers instead try to provide tailored benefits, such as flexible schedules and childcare coordination, that proactively keep employees focused and productive. And one key to this “whole life” or “whole family” approach, as the authors write, may be that companies actively guide employees through the services that address their life needs, helping them pick the most economical and effective options.
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