How to care more

Augusto Giacoman, a director for PwC, says that one of his most effective leaders was a US Army sergeant major who was built “like a slab of concrete” yet won over his battle-hardened unit with “unconditional and self-sacrificing love,” Giacoman writes for PwC’s Strategy+Business. The piece cites research that connects leaders’ displays of concern and understanding with positive impacts on satisfaction and engagement. To care more, the author suggests that leaders recognise that their team members share their frustrations and fears and acknowledge how others’ care has helped them – while remembering to be assertive and independent, too.

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