Our technology is acting more human lately, but it’s not quite there yet. As Daniel Gross writes for Strategy + Business, early attempts at consumer-facing artificial intelligence have been spitting out bizarre and offensive statements, from Google’s automated promotion of Holocaust denial to the Microsoft chat-bot that quickly learned racist language. Gross writes that these gaffes are evidence that engineers aren’t sufficiently considering the human impact of their work. As machines become more human, he argues, their creators must study the liberal arts to learn more about what makes us human. The goal, he said, should be to imbue software with some of our own empathy and limitations.
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