“Upskilling” technologies are defined as those that improve performance, safety, and satisfaction by augmenting human workers’ abilities. For example, wind-turbine technicians for General Electric are working now in “augmented reality”, as Magid Abraham and Marco Annunziata write for Harvard Business Review. Augmented reality, or AR, uses video headsets to overlay physical reality with computer-generated visuals, allowing workers to receive vital information without looking away from the task at hand. GE claims workers using this technology can rewire a control box 34% faster on their first use, and Boeing has advanced similar claims. The authors work, respectively, for an AR software company and for GE.
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