The consulting firm Accenture predicts that banks will be among the next major users of artificial intelligence (AI), Jemima Kelly writes for Reuters. Citing a survey of 600 bankers, Accenture says that within three years AI agents will become the primary way that customers do their banking. An AI-powered interface could better guess a customer’s needs and interests than a traditional ATM or website, allowing banks to “scale the advisory model in a way that was unforeseeable before”, according to one Deutsche Bank executive. Still, the survey respondents cited privacy concerns as the biggest obstacle to AI implementation, in addition to concerns that humans prefer human interactions.
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