Skip to main content
Powered By AICPA CIMA AICPA CIMA
 
Relevance regained 

Relevance regained: Performance management in shared service centres 

November 05 2012

This report looks at the consequences of applying performance management systems in the context of shared service centre.

Including the perspectives of finance professionals and their customers, the research is based on detailed case studies of five organisations in both the public and private sectors.

The research looks at:

  • how performance of finance professionals is measured and managed in shared service centres, examining both how finance professionals support business ‘customers’ (internal and external) by providing information on and insight into organisational performance measurement and management
  • the role of service level agreements (SLAs) in relation to performance measurement and management.
Download the report

 



Be the first to leave a comment.


 
You must be a CGMA Designation Holder to comment
Login now