Learn to identify the key risk questions which must be asked and answered before implementing process change.
This collection of resources brings together the top tools used by management accountants and outlines when and how best to use them for maximum value.
The focus on customer relationship management has become central to all organisations. Companies have increasingly recognised the significant costs related to the loss of customers and are trying to better understand, measure, manage and improve customer retention.
This tool helps you identify and design key performance indicators (KPIs) for non-financial performance measures.