The focus on customer relationship management has become central to all organisations. Companies have increasingly recognised the significant costs related to the loss of customers and are trying to better understand, measure, manage and improve customer retention.
This tool heps you identify and design key performance indicators (KPIs) for non-financial performance measures.
Strategy maps allow organisations to describe and communicate their strategies concisely and succinctly to close the gap between formulation and successful implementation of strategy.
Organisations need to know the underlying cost and impact of losing and replacing talent. Cost of Losing Talent© (COLT©) and Cost of Replacing Talent© (CORT©) are tools that help HR and finance assess the contribution and value of employees to organizations.